Wednesday, November 11, 2020 — Jill Campen
Service excellence is much more than smiling faces and please and thank you. There is both an art and a science component to service excellence. This requires a mindset of “always” service rather than “sometimes” service. It can’t “depend on who you get”.
You see… Service excellence is a “process” not a “program”. Processes have continuous loops of reengagement…programs often come to an end. There are no quick fixes. The concept of excellent service is simple…the practice is not easy.
Learn how to Engage, Prepare, Ignite and Connect your team to sustain loyalty with both customers and staff.
Value to members:
Every organization provides service to someone. As the leader of your organization, you will learn the commitment required to become EPIC and walk away with a roadmap to sustained service excellence and customer loyalty.
Jill Campen, CAMPEN GROUP INC., is passionate about performance improvement focused on sales, leadership and customer service. Jill has trained over 10,000 individuals around the globe for more than 20 years, connecting with associates and executives at all levels of the organization. She has facilitated workshops in many industry settings, including medical, retail, banking, education, and luxury hotels. Jill has worked throughout her career with well-known brands such as Pebble Beach Resorts, Microsoft, Accenture, Walt Disney, and The Ritz-Carlton Hotel Company.