Tuesday, August 17, 2021 — Scott Wozniak
Program Description:
Magic happens when you pair consistent excellence with unexpected delight. Some companies have figured out how to make this the normal experience for their customers. This workshop will teach you a system so you can make this your “normal” too. This goes beyond a marketing message or a script for phone reps. I will teach you exactly how great organizations, such as Chick-fil-A and Disney Theme Parks, actually operate their businesses. This workshop includes specific methods and practical tools. It’s a how-to workshop, not a you-should workshop. If you are ready to have highly-engaged employees, generate more sales, and build a community of brand ambassadors who can’t stop talking about you, you need to build a Raving Fans Engine.
Value to Members:
Leaders will learn what is required to build a Raving Fans Engine and, as a part of the workshop, use that to do an initial assessment of how their organization is doing. They will learn specific ways that other companies have set up their systems and the principles behind those specifics so they can create their own systems. They will walk away with a comprehensive system for running a great organization, a system that comes from insider knowledge on how the best are actually doing this.
Biography:
Scott Wozniak, CEO of Swoz Leadership, has worked with leaders on six continents to help them thrive. He has been a speaker and consultant for senior leaders at multi-billion dollar global companies, city governments, software startups, Ivy League universities, and healthcare facilities. Scott spent eight years as a full-time employee at the Chick-fil-A Corporate Headquarters, consulting directly with the founding family and executive team to design leadership development programs, set strategy, and lead company-wide initiatives. In addition to career work, he has started four organizations (two non-profits/two for-profits) and written three books. In his spare time, he enjoys adventures with his wife and four kids, designs board games with his fellow Mensa members, and pushes the limits in a variety of extreme sports.
